Light Up My Pictures

The world's first illuminated light up photo cube using LED backlit technology. We don't just print your pictures, we light them up!

FAQ

Frequently Asked Questions


What is a Light Up My Pictures illuminated photo cube?

It is a five sided photo cube that is specially designed to light up your pictures using an innovative photo and printing processing method. Unlike normal pictures that are printed on regular photo paper, we print your pictures on a unique substrate that allows light to pass through it enabling your pictures to light up.


What is the size of a Light Up My Pictures photo cube?

The picture size is comparable to a 4" X 6" photo. The dimension size of the picture cube is 5 3/4"Wide X 7 1/4"Height X 4 7/8"Depth.


How many pictures do I need to upload for each illuminated photo cube?

Five. One picture for each four sides and one picture for the top of the cube.


Do you accept scanned images of printed photos?

Yes, but the scanned images must be from 4" x 6" prints only and saved as a "jpg" file.


 What is the best way to display a Light Up My Pictures illuminated photo cube?

Simply place it on any table, desk, shelf, mantel, cabinet or other flat surface. The lighted photo cube will light up anywhere you place it and can be seen from over one hundred feet away. The photo cube also produces a stunning display at wedding receptions when placed at each table.


What types of image file formats do you accept?

The recommended file format is JPG. Other file formats such as TIFF, BMP and PNG are too large to be attached in an e-mail.


What happens to my picture files after you're finished using them?

All pictures files are deleted thirty days after item is shipped. We do not keep, store or save them on a server, hard drive or CD. Photos are not shared, distributed or sold to third parties. If, after thirty days you would like to order another Light Up My Pictures photo cube, you would need to resend the original picture files again.


Are there any photo or quality restrictions?

Although we accept most photos, high image resolution and quality will produce a better picture. It is best to avoid blurry or dark photos. In the rare circumstance we cannot use your photo, we will contact you for a different one.

As for photo restrictions, we are respective of copyright laws. We cannot process or print any picture that is copyrighted or licensed without permission.


What is your return policy?

We are confident that our product will exceed your expectations. In the event you want to return your order, we offer a 30 day return period for all online purchases. Returned items must be in their original condition. If your order arrives damaged or defective, please contact our customer service.


Is it safe to purchase online from your site?

The transfer of sensitive information is always protected against theft or misuse. When purchasing online, a locked padlock icon will appear in the upper left of your browser window when you are on the PayPal website. This indicates that your transaction session is secured through Secure Socket Layer SSL Certificate.


Is my information safe?

The security of your personal information is very important to us. We will never sell, share or distribute your personal information to any third parties under any circumstances. We value your trust and will work hard to protect the security and privacy of any personal information provided to us.